FAQs

1. What Guarantee Kohinoor Jewels do provide?

Warranty is diff for all item. Please check the description before you place any order.

 

2. How to claim warranty?

If you find color defect issue within warranty period mentioned in the product description, you can simply message us in WhatsApp,

we will guide you further. Keep the Original bill the claim your warranty.

 

3. What time I can connect with Kohinoor Jewels team on WhatsApp ?

We are available to response to your message on Business days- Monday to Saturday 12.00 PM to 07.00 PM

If you have message beyond this time, kindly wait for our reply on the Business Hours.

 

4. What are the payment options available?

We provide both Prepaid and cash on delivery facilities (T&C applied)

·        i. Pay 30%, Rest pay on Delivery: Customer needs to pay the basic amount i.e 30% of the cart value

·        ii. Full COD: COD Charge 99 Rupees will added in the Bill amount.

·        iii. Prepaid: Get 5% instant Discount on Prepaid order.